Choose When and Where to Talk
Ask: “When would be a good time for you to talk?” The best chance for an effective conversation is when both parties are not too busy, tired, interruptible or unfocused. Your patience and flexibility will be rewarded.
Listening
Listening is vital to effective communication. I believe that listening can be more important than speaking. Listen to the other person’s reaction to what you are saying. What are you sensing? Is what you are saying really landing with them? Listen to their reality – be really interested in what is important to them. You are already clear on your position, be curious about their perspective on the situation. Listen in a non-judgmental way – be really open-minded. Listen to understand and empathize. At times, the other person may not need you to fix the situation. They may just need to clear their mind (vent!).
Be aware of both your Content and your Style
You may have the most brilliant message to share but if you cannot say it in a manner which engages others then your impact will be lessened. Avoid such style pitfalls as: monopolizing the conversation, not paying attention, not listening, and asking questions and not waiting for an answer. Be conscious of your style. Similarly when talking with others, if you are being stressed and annoyed by the way they speak to you, kindly mention it to them. You may be creating new awareness for them in the service of their effective communication.
Be conscious of your Body Language
There is so much more to our communicating than the words being spoken. Non-verbal communication is generally more convincing than verbal. Your gestures, facial expressions and posture express what your words may not. Positive body language includes: Steady eye contact, open arms at your sides or on the desk, smiles, nods and changing expressions. By eliminating background noise and distractions as well as turning off your cell phone you are clearly sending the message that you are interested in the person and what is being said.
Keep it brief and to the point
To maximize your impact keep your message simple and brief. Avoid rambling and lecturing to avoid being tuned out – especially with children. I recommend using more than one sense combined with your succinct message. For example, with a child, a gentle touch and eye contact is much more effective that hollering from the top of the stairs.
“There is nothing we like to see so much as the gleam of pleasure in a person's eye
when he feels that we have sympathized with him, understood him.
At these moments something fine and spiritual passes between two friends.
These are the moments worth living."
-- Don Marquis